Privacy Policy

Effective Date: 03//03/2025

Last Updated: 03/03/2025

At Servable, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our website (servable.co.uk) and services, you agree to the terms of this Privacy Policy.

1. Who We Are

Servable Ltd ("we", "us", "our") is a UK-based IT services provider offering cybersecurity, IT support, and managed IT services.

• Registered Address:

Servable Ltd, Vulcan House, Foundry Street, Brighouse, West Yorkshire, HD6 1LT, England, United Kingdom.

• Contact Email: [email protected]

• Website: servable.co.uk

2. What Data We Collect

We collect personal and business information necessary to provide and improve our IT services. The types of data we collect include:

2.1 Information You Provide to Us

• Contact Details – Name, email address, phone number, company name, job title – etc.

• Payment Information – Billing details for service subscriptions.

• Support Requests – Information provided when you contact our helpdesk.

2.2 Data Collected Automatically

• Website Analytics – IP address, browser type, pages visited, time spent on our website.

• Device Information – When using our IT services, we may collect device details (e.g., operating system, software versions).

• Cookies & Tracking Data – Information about how you use our website (see Section 7 – Cookies).

2.3 Third-Party Data

• We may collect limited information from partners (e.g., Microsoft 365, security vendors) to provide integrated IT services.

We do not collect sensitive personal data such as race, religion, biometric data, or health records.

3. How We Use Your Data

We process personal data for the following purposes:

• Providing Services – Managing IT support, cybersecurity, cloud solutions, and managed services.

• Billing & Payments – Processing subscriptions and transactions securely.

• Customer Support – Responding to helpdesk requests and troubleshooting issues.

• Security & Compliance – Monitoring systems for cyber threats and ensuring regulatory compliance.

• Marketing & Communications – Sending service updates, security alerts, and promotional content (with your consent).

• Website Analytics – Understanding how visitors use our website to improve user experience.

We do not use personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Performance of a Contract – When you purchase or use our services.

• Legitimate Interests – To provide customer support, improve security, and enhance our services.

• Legal Obligation – To comply with UK laws (e.g., fraud prevention, financial reporting).

• Consent – For marketing communications (you can withdraw consent anytime).

5. Data Sharing & Third Parties

We do not sell or rent personal data to third parties. However, we may share data with trusted partners under strict confidentiality agreements:

• IT & Cloud Service Providers – Microsoft, cybersecurity vendors, backup providers.

• Payment Processors – To handle secure transactions.

• Regulatory Authorities – If required by UK law (e.g., law enforcement, tax authorities).

We ensure all third-party processors comply with UK GDPR and provide adequate security measures.

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, and security purposes:

• Customer Account Data – Stored for up to 6 years after termination for tax and legal compliance.

• Support Tickets & Logs – Retained for 12 months for service history.

• Marketing Data – Deleted upon request or if inactive for 24 months.

Once retention periods expire, data is securely deleted or anonymised.

7. Cookies & Tracking Technologies

We use cookies on servable.co.uk to improve user experience.

7.1 Types of Cookies We Use

• Essential Cookies – Required for website functionality (e.g., login, security).

• Analytics Cookies – Track visitor behaviour using tools like Google Analytics.

• Marketing Cookies – Used for advertising and remarketing (only with consent).

7.2 Managing Cookies

• You can manage cookie preferences via:

• Your browser settings (disable cookies if preferred).

• Our website cookie banner, which allows opting out of non-essential cookies.

For more details, see our Cookie Policy (linked on our website).

8. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

• Access Your Data – Request a copy of your personal data.

• Correct Inaccurate Data – Update any incorrect or outdated information.

• Request Data Deletion – Ask us to erase your data (subject to legal requirements).

• Restrict Processing – Limit how we use your data in certain circumstances.

• Withdraw Consent – Opt-out of marketing emails or cookie tracking at any time.

• Data Portability – Request a copy of your data in a machine-readable format.

To exercise any of these rights, contact us at [email protected].

9. Data Security Measures

We take cybersecurity seriously and have implemented strict security measures, including:

• Encryption – Protecting data in transit and at rest.

• Access Controls – Restricting data access to authorised personnel only.

• Network Security – Firewalls, anti-malware, and intrusion detection systems.

• Regular Security Audits – Ensuring compliance with best practices.

Despite our efforts, no online service is 100% secure. Customers must also take precautions such as strong passwords and multi-factor authentication (MFA).

10. International Data Transfers

Servable primarily processes data within the UK and EEA. If any data is transferred outside these regions, we ensure:

• Adequate data protection standards in compliance with UK GDPR.

• Data processing agreements with third-party providers.

11. Complaints & Contact Details

If you have concerns about how we handle your data, you can contact us:

📧 [email protected]

🌍 Servable.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk Helpline: 0303 123 1113

12. Updates to This Privacy Policy

We may update this policy from time to time to reflect regulatory changes or improvements in our security practices. Any significant changes will be communicated via email or website updates.

13. Final Agreement

By using Servable’s services, you acknowledge that:

• You have read and understood this Privacy Policy.

• You agree to how we collect, store, and process data in line with UK GDPR.

• You may update preferences or withdraw consent at any time.

For any questions, contact [email protected].